DMEX Performance Manager

This is an exciting time to join the business and be part of the success of change. This role is responsible for monitoring and driving improvement in our DMEX performance across our operational teams and partners. You will be the driving force ensuring root causes are identified and understood, improvements are identified and prioritised, and tactical plans are coordinated and delivered. You will monitor impact and improvements, holding colleagues accountable for their delivery.
Improving the experience of our Developer Services customers, measured via the regulatory DMEX performance, is a key driver for our team. This is a new role that will help us make a step change and achieve our journey from regulatory penalty to reward.

Your key responsibilities will include:

• Identify and implement mechanisms to ensure accountable owners and teams have a suitable operational grip to deliver consistently. (eg dashboards, meeting cadence)
• Implement a performance management cycle, ensuring review and validation of data, leading performance meetings, ensuring actions are identified and tracked and delivered to the timescale.
• Work with colleagues to ensure team members are aware of current performance levels and impact, and are engaged in issues and actions.
• Understand the impact of the various DMEX metrics, ensuring actions are prioritised accordingly.
• Drive end-to-end journey improvements, facilitating sessions and cross-team working.
• Ensure targeted tactical DMEX plans are in place across the department and delivered against, tracking owners, actions and impacts.
• Lead, monitor and drive data compliance activities- identifying improvements, setting standards, tracking compliance and holding colleagues accountable for performance.
• Be the DS expert in articulating the DMEX measure and how it can be impacted.

What you should bring to the role:

• Stakeholder engagement and communication.
• Performance management.
• Project planning and tracking.
• Data analysis.
• Leading through change.
• Risk identification and management.

What’s in it for you?

• Competitive salary from £50,000 to £60,000 per annum, depending on experience
• Generous Pension Scheme through AON
• 26 days holiday per year, increasing to 30 with length of service (plus bank holidays
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.