Technical Coordinator

We currently have a great opportunity for a Technical Coordinator to join our Network Asset Maintenance team in a Hybrid Position, 3 days in the office with 2 working from home.  

As the successful candidate, you will be responsible for ensuring that the upfront Design and coordination of work is in place to make sure that our technicians and contracted partners have the prerequisites in place to allow them to start and complete our capital and Planned maintenance programmes as scheduled.

What you’ll be doing as the Technical Coordinator:

• Being responsible for effectively assisting with the delivery of Health and Safety of all members of the team and those working on the Network.
• Assisting the team to deliver an exceptional service to our customers and ensuring they trust us and the service we provide.
• Keeping a committed drive to follow the budgetary and financial activities of the team and suggesting improvements to management.
• Responsible for assisting in the performance and delivery of Proactive and Reactive activities under the Assigned Contracts to the division. Framework/Non-Framework Suppliers: To ensure they understand what is expected of them to achieve optimal performance.
• Assisting all individuals in the team, ensuring they are motivated and take pride in what they do by developing and agreeing on action plans.
• Delivering successful first-time network service operations by managing the upgrade, repair and replacement of inoperable assets and underperforming assets.

Base Location: Hybrid Orpington (PS & Depot) 3 days in office with 2 working from home.

Working Pattern: 36 Hours Monday- Friday.

All PPE and tools are provided.

What should you bring to the role?

To thrive in this role, the essential criteria you’ll need are:

• Strong skills in operations, maintenance, engineering, finance, H&S, stakeholder engagement and customer focus.
• Have relevant experience in coordinating teams of internal and external stakeholders to deliver Key KPI’s.
• Work with the Contracts manager and under own initiative to deliver specified work streams within SLAs.
• Ability to populate overtime usage in a controlled, reportable and fair basis.
• Excellent communication and interpersonal skills.
• High level of attention to detail with the ability to report and track the progress of multiple projects.
• Proactively own either non-available asset issues on high-priority assets, complex cases, or out of SLA cases, to attain a resolution.
• Full valid UK driving license.

Additional skills and experiences would be great to have/bring:

• Competent at using appropriate company IT Systems and office-based software, with a preference for experience in GIS, Watercore, Waternet, Z-One, PI, SCADA, MS Teams.

What’s in it for you?

• Competitive salary of £35,000 - £40,000 per annum, depending on your level of experience plus car allowance.
• Annual Leave 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 10%. On Target (of salary) = 5%.
• Personal Medical Assessments – Open to all once a year.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.