Senior Helpdesk Co-ordinator Job In Crawley, West Sussex

Senior Helpdesk Co-ordinator

  • £25000 - £28000 per annum
  • Posted: 06/10/2020
  • Crawley, West Sussex
  • Job Ref: 447102188
  • Permanent

Job Details

Pertemps Crawley are working with a leading Engineer located just outside of Crawley who are looking for a Facilities Supervisor to join their fast paced reactive helpdesk team. This role has recently been created due to rapid expansion with the company winning high value maintenance contracts.

Duties include:

-Working closely with the helpdesk team to ensure the jobs are logged correctly and allocated in a timely manner to be in line with the SLA's agreed
-To raise jobs via the CRM System
-To raise purchase orders where necessary
-Ensure you are up to date on the progress of the jobs assigned and where needed dealt with in an expedited manner
-Delegate task to the helpdesk operatives
-Run the weekly reports and report to the Directors
-Have an input of setting up new contracts, visiting the new maintenance sites to gain a visual of what would be required
-Have a in depth knowledge of all contracts/accounts to be able to react efficiently if staff sickness occurred
-Check the site folders are all correct with documentation before being sent to the relevant site

The ideal candidate will have:

-Solid Facilities, Helpdesk or maintenance background
-Problem solving attitude with the ability to take ownership of issues
-Ability to prioritise workload
-Accuracy and attention to detail
-Work well under pressure
-Happy to be hands on as/when required