Product Support Engineer

Are you a tech-savvy individual with a passion for customer service? Do you enjoy assistant customers with technical queries and resolving product faults? Looking to secure a 9-5 offering a work/life balance? If yes, we have the perfect opportunity for you…

Company Overview:
Join a market-leading manufacturer that has experienced significant growth and shows no signs of slowing down. With a strong reputation for quality products and exceptional customer service, our client is seeking a talented Product Support Engineer to join their team.

Position Overview:
As a Product Support Engineer, you will be responsible for assisting customers with queries and resolving product faults. Exceptional customer service skills are essential, as you will work closely with customers to ensure their issues are resolved promptly and effectively while maintaining clear and concise communication throughout.

Key Responsibilities:

• Provide technical support to customers via phone, email, and live chat
• Troubleshoot and resolve product issues efficiently
• Document and track customer inquiries and resolutions
• Collaborate with internal teams to escalate and resolve complex issues
• Continuously strive to improve customer satisfaction and product support processes

Requirements:

• Strong technical interest and aptitude, with a background in product support preferred
• Exceptional customer service and communication skills
• Ability to troubleshoot and resolve technical issues effectively
• Ability to work independently and as part of a team

The Package:

• Monday to Friday, 8.30am - 5pm
• £22,000 DOE
• Relaxed & supportive working environment with fantastic career opportunities