Senior Process Controller

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 16 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

We are looking for a Senior Process Controller (Water) to join our team on a permanent basis. Acting as a working supervisor within the process controller team, you will be responsible for ensuring effective and continuous operation of sites, operating and optimizing all processes and equipment of water treatment works, reservoirs, and booster stations across the South Chilterns area, ensuring water quality, compliance, safety and efficiency.

Base Location – Bourne End – SL8 5NT

Hours – Monday – Friday, 38 hours per week, plus a standby rota

What you’ll be doing as a Senior Process Controller

You will be an experienced Process Technician who others turn to for information and advice, with a passion for improving H&S and team engagement.
In addition to your day-to-day technician duties, you will be involved in tasks to support the management team. These will include:

• Supporting the production manager with new starter training, site admin, and daily planning for process controllers and M&E, recorded as SHE6A.
• Supporting the technical coordinator with asset availability for the area, MDM programme reviews and updates, and specific sign off of technicians on sites following LTO completion of new starters.
• Issuing TWOSA’s, H&S permits, and raising PTW’s where required.
• Ensuring compliance with internal policies and regulatory requirements such as maintenance of sampling kits, use of logbooks, and ensuring information is recorded into the Reservoir Surveillance Form (RSF) app.
• Promoting safe working practices, and maintaining H&S standards.
• Supporting the production manager and technical coordinator in the weekly planning meetings, attending where required.
• Supporting stock optimisation to maintain resilient levels of spares, service kits, and consumables.
• Supporting the production managers with task audits for process controllers/technicians– to be recorded as SHE6A.
• Supporting the production manager and technical coordinator with meeting contractors to obtain quotes for remedial work.

The essential criteria to help you succeed in this role is:

• A full, current UK driving license is essential, as travel between sites in the South Chilterns area will be required.
• Competent using company IT systems and Microsoft Office.
• Demonstrate a ‘can-do’ attitude, have strong problem-solving abilities, and take a solution-focused approach.
• Good communication skills.

What’s in it for you?

• Salary from £32,715 per annum depending on skills and experience.
• 24 days holiday per year, increasing to 28 with the length of service. (Plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.