Contact Supervisor

Job Description
Role: Contact Supervisor
Location: Harrow Civic Centre, Station Road, Harrow HA1 2XY and other children centres within the borough
Employer: Pertemps Recruitment Partnership (on behalf of the London Borough of Harrow)
Contract: Temporary ongoing
Hours: Flexible, working pattern between 10:00am and 6:00pm, Monday to Friday, with occasional weekend work as required. Hours will vary in line with service needs.
Rate: £18.22 per hour PAYE

Pertemps Recruitment Partnership is seeking compassionate, observant, and dependable Contact Supervisors to join the Children's Safeguarding, Family Placement & Support Service at Harrow Council. This role plays a vital part in supporting children and families by supervising contact sessions between children and their parents, ensuring safety and wellbeing at all times, and providing professional observations to inform care planning and safeguarding decisions.
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Key Responsibilities

• Supervise contact sessions between children, parents, and siblings in accordance with agreed contact plans.
• Ensure each session is conducted safely, professionally, and always in the best interests of the child.
• Maintain confidentiality and follow safeguarding and child protection procedures when necessary.
• Intervene appropriately if behaviour becomes unsafe or inappropriate to safeguard children.
• Communicate promptly with the Team Manager or Contact Coordinator regarding incidents or concerns.
   

Requirements

• Enhanced DBS check required (to be completed prior to start).
• Experience working directly with children and families, ideally within a social care or safeguarding setting.
• Knowledge of child development, safeguarding principles, and family support practices.
• Strong written and verbal communication skills, including the ability to produce accurate, objective reports.
• Confident in managing challenging behaviour and sensitive situations.
• Competent IT and record-keeping skills.
• A relevant childcare qualification (e.g., NNEB, GNVQ, or equivalent) is desirable

About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people', which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by visiting www.cifas.org.uk/fpn.