Head Receptionist (Team Leader/Manager)

Head Receptionist (Reception Team Leader / Manager)
Location: GP Surgery – Leamington Spa Hours: 37 hours per week, Monday to Friday Working Window: Between 7:45am and 6:00pm
Salary: £28,000 – £29,500 per year
Additional Pay: Performance Bonus

About the Role
We are a forward-thinking, patient-focused GP Surgery in Leamington Spa seeking a confident and compassionate Head Receptionist / Reception Team Leader to join our close-knit team.
As the first point of contact for our patients, you’ll lead by example—offering a welcoming, calm, and organised presence. You’ll guide patients to the most appropriate clinicians, supervise a small team of five, and oversee the day-to-day operation of our busy front desk.
This varied role includes managing calls, booking appointments, and handling a steady stream of administrative duties. With strong communication, computer literacy, and a professional phone manner, you’ll inspire your team to deliver an exceptional patient experience—even when the day feels hectic.

Key Responsibilities

• Lead and mentor the reception team across a 5-day schedule
• Manage high volumes of calls and face-to-face patient interaction
• Oversee appointment bookings and data entry with precision
• Maintain smooth communication between reception and clinical teams
• Handle administrative duties, paperwork, and incoming documentation
• Coordinate rotas and provide basic HR support
• Uphold a calm, positive environment under pressure

Experience & Skills Required

• Minimum 1 year of NHS experience (essential)
• Proven leadership or team management experience
• Strong organisational and multitasking skills
• Excellent phone and interpersonal etiquette
• Proficiency in clinical IT systems and Microsoft Office

Benefits
📅 Additional Leave            Extra days off to recharge
🎉 Company Events            A supportive, social atmosphere
🛡️ Company Pension          Secure retirement planning
🚴 Cycle to Work                Reduce your carbon footprint
🅿️ Free Parking                  On-site parking available
🌿 Wellbeing Program         Mental and physical health support
💼 Sick Pay                        Paid time off when needed
🗓️ Schedule                       Day shift, Monday–Friday
 
If you're ready to take the lead in a warm and dedicated healthcare setting, apply now and make a real difference to our patient community.