Customer Service Advisor
6287995462

£13.80 Per Hour

Full Time

Temporary

Perth, Perth and Kinross

Customer Service And Call Centre

Posted 10 hours ago

Expires In 28 Days

Job Description

Job Advert: Call Handler – Customer Service
Pay Rate: £13.80 per hour
Hours: 35 hours per week
Location: Perth (Office-Based, Hybrid Available After Training)
Start Date: ASAP
Contract Length: 3 months

We are looking for Call Handlers to join our clients team in Perth. This role involves delivering excellent customer service by handling inbound calls, assisting customers with queries, and providing accurate information in a professional and friendly manner.

Key Responsibilities:
  • Handling inbound calls and directing customers to the appropriate department to enhance their experience and streamline processes
  • Managing an average of 100 calls per day, with each call lasting approximately two minutes.
  • Following a scripted set of questions to assess customer needs and ensure efficient resolution.
  • Accurately updating systems with call details to support demand analysis
Skills & Experience Required
  • Previous customer service or call handling experience preferred
  • Strong communication skills with a professional telephone manner
  • Ability to handle high call volumes in a fast-paced environment
  • Good IT skills and experience using multiple systems
  • Strong problem-solving skills with a customer-focused approach
  • Ability to work both independently and as part of a team
If you’re a confident communicator with a passion for customer service, apply today!

Tony Baker

tony.baker@pertemps.co.uk

01312 257531

Division 082

Pertemps Edinburgh

Thistle House

21 - 23 Thistle Street

Edinburgh

City of Edinburgh

EH2 1DF

0131 225 7531

View Branch Details
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