Service/Aftersales Manager

Service Manager / Aftersales Manager

Location: Nottingham 

Working Hours: Monday to Friday, 8.30am – 5.30pm; Alternate Saturdays, 8.30am – 12.30pm

Salary £35k (OTE £40- £45k)

Working for a long-established, family-run business with over 40 years of experience in the motor trade. Operating from two state-of-the-art dealerships in Nottingham and Derby, priding themselves on delivering exceptional service and customer satisfaction.

Currently seeking an experienced Service Manager / Aftersales Manager to lead and manage the day-to-day operations of our Aftersales departments across both sites.

Reporting directly to the Group Dealer Principal, the successful candidate will be responsible for driving performance, enhancing customer experience, and achieving business targets.

Key Responsibilities

Oversee the Aftersales operations across Nottingham and Derby dealerships

Lead by example to promote a culture of excellence, customer focus, and integrity

Set and maintain high standards of compliance, behaviour, and work ethic

Deliver exceptional levels of customer satisfaction and retention

Develop new business opportunities while nurturing existing relationships

Ensure vehicles are serviced, maintained, and repaired in line with manufacturer standards and schedules

Provide strong leadership to motivate and support team performance

Monitor and manage department KPIs to meet and exceed targets

Essential Skills and Attributes:

Proven track record in a Service or Aftersales Manager position

Strong leadership and team management skills

Excellent communication and customer service abilities

Results-driven with a proactive and ‘can-do’ attitude

IT literate

Full UK driving licence with minimal points

Please click to apply or call Natalie on 01332 363000