Releif Centre Manager


  • £30000 - £31000 per annum
  • Posted: 06/09/2017
  • London WC1A 2QS London
  • Job Ref: 775108552
  • Permanent

Job Details

Relief Manager -Excellent opportunity for an experienced , customer focused , outgoing individual to join this leading , dynamic Property company who specialise in Business Centre's all over London.

Reporting to:Senior Relief Manager - Location ; Various locations accross London

Objective:
To provide holiday and sickness cover at Business Centres across London, to ensure continuity of:

Excellent customer service and satisfaction
High levels of occupancy and rental income
High standards of presentation and maintenance

Main Responsibilities:
Customer Service

Be the first point of contact for all customer issues at the Centre(s).
Provide first class customer service to all customers, and visitors to the centre(s).
Engage with all existing customers, and potential new customers to strengthen and increase good customer relationships by understanding them and their business.
Ensure all day to day customer needs and complaints are handled effectively and efficiently to ensure total customer satisfaction.
Ensure all reception/admin requests are well managed.

Sales

Encourage sales by conducting viewings of vacant space, selling the benefits of the Centre and the space, explaining the Lettings terms and maximising other added value services -
Familiar with telecoms industry terminology, unique selling points (USP's), sales process and pricing and the ability to communicate this to potential customers.
Host, manage and market the client (if applicable) - ensure all up/down sizing opportunities are maximised.
Familiarisation with competing centres and services in the local areas.
Promote and assist in managing meeting rooms and other services where applicable.

Team Management
Supervise and motivate the on-site team.
Encourage good communication, team work and an entrepreneurial environment within the wider Centre team.
Work closely with the Facilities Management team to ensure good, open communication across the Centre(s).
Deputise in the absence of the Centre Manager and in consultation with the Portfolio Manager.

Marketing, Community Management and Sustainability

Encourage building and maintaining communities within the Centre(s) and local area.
Encourage inter-customer trading events through the companies network, social media and location websites.
Assist in hosting networking events to create and forge new relationships with potential customers and relevant stakeholders.
Assist in producing and distributing a monthly customer newsletter where required .
Promote the company through customer and general public contact.
Use relevant social media platforms (i.e. Twitter) to increase awareness of both customers and the Centre in the wider community in accordance with our policies
Work closely with other services to promote and integrate where required
Support and promote the companies sustainability programme through the customer base and other stakeholders.

Centre Management

Be familiar with all of the Centres, systems, services and customers.
Assist in identifying value enhancing centre improvements and recommend these to the Centre Manager & Portfolio Manager.
Work effectively with the Facilities Management team to ensure high standards of presentation, maintenance, and arrange reactive works if necessary.
Ensure compliance with the companies Health and Safety Policy and all associated statutory requirements throughout the centre(s).
Identify areas for improvement and discuss with Centre Manager and Asset Managers Assist with the implementation of any changes that are approved.
Provide full support for the Centre Manager and Asset Managers and work together to ensure high standards of presentation and maintenance throughout the Centre(s).
Ensure the smooth running of the centre in the absence of the Centre Manager.
Co-ordinate and monitor the standard of workmanship provided by outside contractors.
Carry out specific defined duties as agreed with the Centre Manager and Asset Managers.
Full implementation of Centre procedures.

Health & Safety
Comply with Health and Safety at Work Act 1974:
Follow the training you have received when using any work items your employer has given you.
Take reasonable care of your own and other people's health and safety.
Co-operate with your employer on health and safety.
Tell someone (your employer, supervisor, or health and safety representative) if you think the work or inadequate precautions are putting anyone's health and safety at serious risk.

Responsible for ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout the centre(s).
Carry out compliance checks in support of FM
To assist or deputise in coordination of fire drills and evacuations as required
In conjunction with FM, monitor, update and action control measures

Finance

Be familiar with the operating budget and budgetary systems for the centre(s).
Encourage sales to achieve company targets, ensure rent and service charge income are to full target levels.
Assist with arrears collection prior to handing over difficult cases to Credit Control team.
Assist in the management of Business Rates expenditure ensuring optimisation in the reduction of payable rates.

This permanent opportunity will provide excellent working conditions , this is a fast moving , growing , dynamic company

Ideally you will have previous Business Centre experience or similar