Customer Service Advisor Job In London, Greater London

Customer Service Advisor

  • £22000 per annum
  • Posted: 08/04/2021
  • London, Greater London
  • Job Ref: 775109954
  • Permanent

Job Details

Customer Service Advisor - Tuesday to Saturday - 8am to 5pm
Online home cleaning service is seeking experienced Customer Service Advisors to join their award winning team.

This is a permanent role paying £22,000 plus benefits.

The working hours will be Tuesday to Saturday, 8am to 5pm.

The Customer Service Advisors will deliver exceptional support to their customers and Housekeepers. Duties will include:

  • Providing inbound customer support via email, phone, and live chat
  • Dealing with a wide range of issues, taking full ownership to find a resolution
  • Supporting with projects to promote the growth of the business
  • Providing insights and feedback to help improve processes, product, and technology
The ideal Customer Service Advisor will have the following knowledge, skills and experience:
  • Previous experience in delivering excellent customer experiences
  • Experience of working in a call centre environment is desirable, but not essential
  • Excellent communication skills, both written and verbal
  • Positive and a passion for delivering excellent service
  • Good IT skills to include proficiency in MS Office Office packages.
  • Zendesk experience desirable, but not essential
  • Available to work Tuesday to Saturday - 08:00 to 17:00