Project Manager
804102776

£50,000 - £70,000 Per Annum

Full Time

Permanent

South Africa,

Customer Service And Call Centre

Posted 25 days ago

Expires In 3 Days

Job Description

The Project Manager is a self-motivated and organized individual who can work on their own initiative but is also influential in bringing others along a journey towards the successful delivery of any programme of work they are responsible for, spanning a multitude of work streams.
 
*** This role can be based in either Cape Town, Johannesburg or Durban ***
 
Working with Senior stakeholders this role will work on a vast array of projects in diverse complexity and scope.
 
The role requires someone who has a demonstrable background in project leadership, preferably with solid experience in leading projects within a contact centre or CX environment.
 
Key responsibilities will include:
  • Accountable for successful delivery of all assigned projects and change programmes (scope of work, timescales, quality and budgets), prior to hand-off to the BAU environment
  • Monitoring and overseeing early life performance, ensuring strong operational delivery and tracking the benefits against planned targets, ensuring if changes are needed thet are instigated swiftly and seamlessly.
  • Works closely with the wider stakeholders to deliver strategic priorities, initiatives and customer experience outcomes
  • Ensures all projects and change programmes have appropriate governance in place and that projects are planed effectively with the right departments involved (HR, Ops, IT etc)
  • Experienced in requirements capture and analysis, as well as customer journey and business process mapping
  • Proactively identifying continuous improvement opportunities which would enhance project outcomes
  • Completes post project reviews, providing insight in lessons learned
This is a complex and highly rewarding role for an individual who possesses an exceptional Project Leadership background in a fast paced organisation.

Guy Masters

Guy.masters@cactussearch.co.uk

0845 519 3310

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
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