£27,000 - £30,000 Per Annum
Full Time
Permanent
Berkshire, Berkshire
Customer Service And Call Centre
Posted 12 days ago
Expires In 17 Days
Job Description
Cactus Search are currently in partnership with an amazing Financial Service client who are offering you the following:
Salary - £27.5-30k + company benefits (Hybrid working pattern Monday to Friday 8-5PM)
Who are we looking for?
- You will be required to personally handle all aspects of the Customer's Claims process, liaising with Consumer, internal teams, and external stakeholders as necessary.
- Communication (Email, Telephone, business workflow systems)
- Ensure all claims logs are updated accurately and on time to support the business process
- Plan, organise and prioritise your workloads to meet agreed business service levels
- Assess the customers set of circumstances to each case assigned and be as fair as possible.
- Liaise with the customers, keeping them informed of the ongoing progress of their case
Required:
- Experience in Financial Service claims handling
- We are looking for strong communication and interpersonal skills
- Extensive customer service experience within a contact centre
- Analytical skills, attention to detail capabilities, the ability to maintain accurate records on business CRM
- Working knowledge of UK FCA policies, regulations, and industry FS standards
Matt Affron
matt.affron@cactussearch.co.uk
01905 330 790
Division 804
Cactus Search Worcester
Cactus House
30 Foregate Street
Worcester
Worcestershire
WR1 1DS
01905 330790
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