Job Description

We’re on the lookout for a dynamic Customer Experience Manager to lead our large-scale contact centre. If you're passionate about elevating service, empowering people, and shaping seamless customer journeys—this is your role.

This role will be fully onsite in the South West for the 1st 6 months & then will progress to a hybrid business model.

What you’ll do:

Lead a customer contact team of 250–500FTE to deliver outstanding customer experiences
Champion CEX journey mapping and CX best practices
Own BAU performance while driving continuous improvement
Inspire a high-performing, people-first culture

What you bring:

Proven senior leadership in large contact centre environments
Sharp CX instincts and journey management experience
A coaching mindset and a love for getting the best from teams

Why us?
Because you want to make real change, not just manage. You believe great service is a team sport—and you're ready to lead from the front.

Please share your CV to matt@cactussearch.co.uk

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Customer Service Manager

Job Description

Cactus Search

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