Customer service Complaints advisor - Hybrid
804103116

£28,000 Per Annum

Full Time

Permanent

Risley, Cheshire

Customer Service And Call Centre

Posted 1 hour ago

Expires In 29 Days

Job Description

Customer Service Contact Centre – Complaints Advisor

Got a calm head and a knack for turning unhappy customers into satisfied ones?

We are looking for a dedicated Complaints Advisor to join our contact centre team within a regulated financial services business. You will play a key role in handling customer complaints, ensuring fair outcomes, and meeting regulatory standards.

Monday to Friday normal office hours working Hybrid. No evenings or weekends

Key Responsibilities
  • Handle customer complaints via phone, email, and written correspondence
  • Investigate complaints thoroughly, gathering and reviewing relevant information
  • Provide clear, fair, and timely resolutions in line with FCA regulations
  • Maintain accurate and detailed case records on internal systems
  • Communicate outcomes clearly and empathetically to customers
  • Identify root causes and escalate complex or high-risk issues where required
  • Meet service level agreements (SLAs) and regulatory timescales
Key Requirements
  • Previous contact centre experience, ideally within financial services
  • Strong written and verbal communication skills
  • Ability to manage sensitive conversations with empathy and professionalism
  • Good understanding of regulated environments and customer fairness (e.g. FCA principles)
  • Excellent attention to detail and strong organisational skills
  • Ability to work to deadlines and manage multiple cases
  • Confident using CRM and case management systems
Jobs With Cactus Search

Cactus Search

Josh Homans

josh.homans@cactussearch.co.uk

01905 330 790

Division 804

Cactus Search

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
Jobs With Cactus Search

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