Customer service Team Manager

We're Hiring | Customer Experience & Sales Support Manager
London (Office-Based)
Monday to Friday office hours
 
Are you passionate about delivering an exceptional customer experience while leading a high-performing support team?
 
We are working with a growing business within the utilities sector that's looking for a Customer Experience / Sales Support Manager to lead a small team of 5–10 people, ensuring customers receive outstanding support from point of sale through to aftercare.
 
This is a fantastic opportunity for someone who enjoys improving processes, developing people and creating a customer-first culture.
 
What you'll be doing:

• Leading and coaching a customer experience & sales support team
• Managing the after-sales customer journey for B2B customers
• Driving service improvements and operational efficiency
• Working closely with sales and other internal departments
• Monitoring KPIs, customer satisfaction and team performance
• Creating a positive, high-performing team environment

 
We'd love to hear from you if you have:

• Experience leading a customer service, customer experience or sales support team
• A background in B2B customer operations
• Strong coaching and people management skills
• A passion for improving customer journeys and service delivery
• Utilities sector experience (ideally)

 
If you're looking for your next challenge—or know someone who could be the perfect fit—I'd love to hear from you.