Customer Service Advisor

You'll support customers across phone, live chat, text and email, helping with product enquiries, orders, deliveries and any issues along the way. We need people who love customer services and strive to give customers the best possible experience! 

You will be required to work onsite in at our clients base in Hartlebury

How your day will look

• Handle customer enquiries across phone, email, live chat and text.
• Advise customers on products and process orders.
• Follow up quotes and sales enquiries.
• Track deliveries and keep customers informed.
• Resolve customer issues and complaints.
• Maintain accurate customer records.

Experience

• Customer service or sales experience, ideally within a contact centre.
• Excellent communication skills and a confident phone manner.
• A sales-driven approach and motivation to hit targets.
• A patient, positive attitude when handling complaints.
• Good IT skills and the ability to learn new systems.
• Reliability and the ability to work well in a team.

What's on offer

• £26,400 + plus sales commission (Up to £200 per month) 
• Monday to Friday, 08:30–17:00 Fully onsite 
• Full product and systems training.
• The opportunity to grow with an expanding business investing in its contact centre.