Customer Service Researcher

Customer Service Researcher
Ellesmere Port
£25,000 basic salary
Monday to Friday 8:30am to 5:00pm
Permanent

An exciting opportunity has arisen for a Customer Service Researcher to join my client based in Ellesmere Port. The position is to work within an established team in the company and to get in touch with clients to gather further information on upcoming projects and works. You would then be responsible for updating the database service the company provide to their large client portfolio. The opportunity is office based and comes with a basic salary of £25,000. Standard hours of work are 8:30am to 5:00pm Monday to Friday.

The main duties of a Customer Service Researcher are:

• Act upon data passed and make initial contact with key contacts within the sector to gather further information on upcoming projects
• Use a consultative approach and build rapport with clients to gain as much information as possible
• Update the database after every call with new information for the client portfolio to use
• Managing your own time and workload daily
• Liaising with colleagues to share information
• Continue to build relationships with current clients
• Deal with inbound enquiries
• Research new projects online or within industry publications

What can you get from this role?

• A six-month induction, including continuous training from a dedicated Research Training Manager which includes 121 training, workshops, on the job coaching, training, and development
• A great internal leadership team who have all been promoted internally
• An open plan office with free car parking
• Excellent office location next to Cheshire Oaks

Benefits:

• 25 days leave rising to 27 after two years (plus all bank holidays)
• Additional day off for your birthday
• Christmas Shutdown
• Flexibility to work from home one day a week
• Group personal pension plan
• Life assurance
• Employee assistance programme
• Employee retail discount scheme
• Eye-care vouchers
• Discounted gym membership
• Bike to work
• Additional holiday purchase scheme
• Volunteering days
• Ongoing development and support
• Friendly and relaxed office environment
• Regular business and department social events

To apply for this position, you must:

• You must have a minimum of two years telephone experience within a customer service or sales capacity
• Have excellent communication skills
• Have the ability to manage your own workload and prioritise tasks

If you match the above criteria and feel this position is right for you then please apply online