£14.29 Per Hour
Full Time
Temporary
Widnes, Cheshire
Customer Service And Call Centre
Posted 6 days ago
Expires In 22 Days
Job Description
Mon–Thurs 09:00 – 17:00 (45-minute break), Fri 09:00 – 15:45
Hourly rate – £14.29
Widnes
Temporary Ongoing (Opportunity to go permanent for the right candidate)
A leading hire company in Widnes is seeking a Call Handler / Administrator to join their team. This role is offered on a full-time, temporary basis with the potential to become permanent for the right candidate. You will play a key role in managing high call volumes, processing hire requests, and providing first-class customer service to support the smooth running of the business.
Responsibilities:
- Handle a high volume of incoming calls from customers in a professional and efficient manner
- Process hire enquiries, bookings, and extensions accurately within internal systems
- Provide customers with clear information on products, services, and availability
- Liaise with depots, drivers, and other departments to coordinate deliveries and collections
- Manage administrative tasks including data entry, documentation, and record keeping
- Resolve customer queries and issues, taking responsibility to ensure prompt solutions
- Maintain excellent communication with both customers and colleagues to support seamless operations
- Contribute to a positive, team-focused working environment and uphold company service standards
- Previous experience in a call handling or administrative role (hire industry experience desirable)
- Strong organisational skills with the ability to manage high volumes of work
- Excellent verbal communication and customer service skills
- Ability to work accurately under pressure and handle responsibility with confidence
- Good IT skills and experience using booking or CRM systems (training provided)
- A proactive, team-oriented approach with a focus on delivering results
Harry Jones
harry.jones@pertemps.co.uk
0151 305 2539
Division 820
Pertemps Liverpool
Unit 3
Connect Business Village
24 Derby Road
Liverpool
United Kingdom
L5 9PR
0151 305 2539
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