Complaints Handler
AKRMPCECOH

£12.97 Per Hour

Full Time

Temporary

Plymouth, Devon

Customer Service And Call Centre

Posted 1 day ago

Expires In 27 Days

Job Description

Due to an increase in workload volumes, we’re currently looking for proactive and empathetic Complaints Handlers work for one of our long-standing clients, Royal Mail in Plymouth!

About the Role:

As a key member of the Customer Service team, you will be the first point of contact for customers who have concerns or complaints. Your role is to listen, investigate and resolve – all while providing a professional, supporting and fair experience for the customers.

Key Responsibilities:
  • Handle customer complaints efficiently via phone, email, and letter
  • Investigate issues thoroughly and impartially to reach fair resolutions
  • Communicate outcomes clearly and empathetically
  • Escalate complex or sensitive issues where necessary
  • Maintain accurate and detailed records of all casework
  • Identify recurring issues and feedback trends to improve services
Required Skills/Experience:
  • Previous experience in a customer service or complaints handling role
  • Excellent communication and problem-solving skills
  • Calm, confident, and resilient under pressure
  • Strong attention to detail and ability to manage sensitive information
  • Ability to work independently and within a team
  • IT literate – experience with CRM systems is a bonus
Other Information:
  • Hours of Work: 37.5 hours per week, between the hours of 8am – 6:30pm Monday – Saturday (Saturday work is essential, you will get a day off in the week)
  • Pay Rate: £12.97 per hour
  • Start date: 16th June 2025 (there are other intakes, please just ask!)
  • Duration of Assignment: Up to 12 weeks, with potential extension
  • Location: Plymouth, PL9 7HJ
How to Apply:

If you’re passionate about delivering great customer experiences – even when things go wrong – we’d love to hear from you!

Please apply with your CV today.


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Royal Mail

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