Housing Assistant

A highly regarded London Housing Provider is looking for an enthusiastic Housing Assistant to join its busy Housing Management team.

Location: West London | Rate: £19.00 - £19.90 per hour (PAYE)
Full-Time | Temporary | 5 Days On Site

What You'll Be Doing

You'll be supporting Housing Officers with a wide variety of housing management duties, including:

• Supporting tenancy and estate management across a busy housing patch.
• Assisting with estate inspections and ensuring follow-up actions are completed.
• Supporting the management of Anti-Social Behaviour (ASB) cases.
• Assisting with tenancy verification checks and tenancy changes.
• Helping to manage the voids and lettings process from start to finish.
• Arranging and attending property viewings and supporting tenancy sign-ups.
• Preparing welcome packs and tenancy documentation for new residents.
• Responding to resident enquiries by phone, email and face-to-face.
• Delivering a professional front-of-house reception service.
• Maintaining accurate records using housing management systems.
• Liaising with contractors, internal teams and external agencies.
• Supporting resident meetings, home visits and community events.
• Assisting with general housing administration and performance reporting.

What We're Looking For You'll ideally have:

• Experience working within a Housing Association or Local Authority.
• Previous experience as a Housing Assistant, Housing Administrator, Housing Support Officer or similar.
• Excellent customer service and communication skills.
• Experience supporting tenancy management or neighbourhood services.
• Strong administrative and IT skills, with experience using housing management systems such as NEC Housing, Northgate, Civica, MRI or Orchard.

If you have experience working within social housing, enjoy helping residents and want to develop your career alongside experienced Housing Officers, this is an excellent opportunity to gain valuable experience within one of London's leading housing teams.

No two days are the same. From supporting tenancy management and estate inspections to assisting with lettings, resident enquiries and neighbourhood services, you'll play a vital role in delivering an outstanding service to residents across the borough.

A proactive attitude with the ability to manage a busy and varied workload.

Why Apply? 

• Competitive PAYE rate of £19.00 - £19.90 per hour
• Join a respected Housing Provider with a supportive Housing Management team.
• Gain exposure across tenancy management, estates, ASB, lettings and resident engagement.
• Excellent opportunity to build your housing career and broaden your experience.
• Full-time opportunity based in West London.

Apply Today If you're passionate about delivering excellent housing services and want to be part of a team that makes a genuine difference to residents' lives, we'd love to hear from you.