Customer Service Advisor

Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis.


📣 Role: Customer Service Advisor
📍Location: Edinburgh City Centre (office based, in a call centre)
🔗Duration: Temporary, ongoing
🕒Hours: Monday to Friday, 08:30 - 17:00 (36 hours)
💰 Pay rate: £14.02 per hour
📅 Start date: Immediatley


About the Role

You'll be the first point of contact for customers contacting the Council Tax team or  the Scottish Welfare Fund Team, providing support and guidance with professionalism and care. Your day-to-day tasks will include:

• Handling inbound customer calls
• Reviewing and updating customer accounts
• Recording accurate notes and information
• Offering clear guidance and support
• Redirecting enquiries to other departments when needed
• Sending documents or letters to customers
• Assisting with general admin tasks as required

Key Responsibilities

To thrive in this role, you’ll bring:

• Proven experience in a customer service position
• Strong verbal and written communication skills
• Excellent listening abilities
• Confident IT and typing skills
• A proactive, positive approach to helping customers 

If you're ready to make a difference and join a supportive team, apply online today!