PPM Contract Manager

M&E PPM Contracts Manager


Reports To: Operations Management Team / Managing Director
Location: Crayford office, with travel to sites in London on occasions.
Hours of Work: Monday – Friday, 08:00 – 17:00
Salary: £55–£65,000 (depending on qualifications and experience)

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Overview


Due to continued growth, we are seeking an experienced M&E PPM Contracts Manager to oversee a portfolio of planned preventative maintenance (PPM) and small works projects across multiple sites. This is an exciting opportunity for a highly motivated individual looking to progress their career with strong mentorship and a clear development pathway.


The successful candidate will have proven experience managing M&E service contracts, with technical knowledge in mechanical and/or electrical systems being advantageous. You will oversee the delivery of both PPM and reactive maintenance, working closely with project teams, engineers, subcontractors, and clients to ensure service excellence.

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Key Responsibilities

• Manage day-to-day delivery of planned and reactive M&E maintenance across multiple client sites.
• Mobilise new PPM contracts, including asset register population, 60-day reporting, RAMS creation, and documentation management.
• Provide support and technical guidance to field engineers and supervisors..
• Lead and oversee mobile engineers and contract supervisors.
• Ensure service delivery meets contractual obligations, KPIs, and compliance standards.
• Carry out life cycle costing, KPI/SLA monitoring, and quality audits, with clear improvement action plans.
• Identify and implement staff training needs; lead regular team meetings.
• Manage subcontractor performance to ensure high-quality service delivery.
• Build strong client relationships through regular communication, reporting, and meetings.
• Drive compliance with statutory requirements, health & safety, and industry best practice.
• Undertake HR responsibilities including appraisals, investigations, return-to-work meetings, and recruitment.
• Manage callout rota and act as Callout Manager when required.
• Produce monthly management reports; assist with tenders, risk assessments, and specifications.
• Contribute to business growth through sales targets, developing new opportunities, and representing the business at events.

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Essential Background & Experience

• Proven experience in contract management within M&E or Hard FM services.
• Strong track record in managing multi-site PPM and reactive maintenance contracts.
• Supervisory experience, with responsibility for teams and contract performance.
• Technical trade background in mechanical or electrical disciplines (advantageous but not essential).
• Strong IT proficiency, particularly Microsoft Office (Word, Excel, Outlook, PowerPoint).

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Candidate Profile


The ideal candidate will demonstrate:

• Excellent organisational and computer skills with strong attention to detail.
• A customer-focused, results-driven approach with the ability to deliver under pressure.
• Strong influencing, negotiating, and problem-solving skills.
• Excellent communication and interpersonal skills at all levels.
• Professionalism, teamwork, and the ability to manage competing priorities.
• Self-motivation, initiative, and a proactive approach to challenges.
• Flexibility to travel to multiple client sites and offices.
• A full clean UK driving licence.

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Benefits

• 25 days holiday plus birthday (rising to 28 days plus birthday after 5 years).
• Company vehicle, mobile phone, and laptop.
• Pension scheme.
• Death in service insurance (2x annual salary).
• Healthcare scheme (after 2 years).
• Professional development, training, and career progression opportunities.
• Bonus scheme.
• DBS disclosure required.