Local Authority Housing, Housing Landlord Complaints Investigator, North East London

Local Authority Housing, Housing Landlord Complaints Investigator, North East London 
Pay rate up to £38.31 per hour 
Contract role, Local Government Housing  
 
We are recruiting for an experienced Local Authority Housing Landlord Complaints Investigator, in North East London 
Background: 

• To provide a comprehensive, positive and effective complaint handling and resolution service for residents in relation to Stage 2 Housing Management and Assets complaints in line with agreed procedures, standards and timescales, providing a high quality and detailed response to the complainant focused on resolving their issues.  

• To lead relationship management and liaison with the Housing Ombudsman Service. Providing insight to the senior management team and service leads to help drive continuous improvement. 

• Excellent investigative skills and ability to research various issues across a range of different subjects in relation to complaint investigations.  

• Experience of undertaking high quality complaint investigations within a local authority, other public sector organisations, regulatory body or similar.  

• Experience of liaising with and responding to the requirements of a regulatory body, for example, the Local Government & Social Care Ombudsman, the Housing Ombudsman Service, Ofsted, the Care Quality Commission or similar.  

• Ability to use housing, legal and regulatory knowledge to resolve issues.  

• Exceptional communication and interpersonal skills to build rapport with residents, regulators and internal stakeholders.  

• Excellent written communication skills with ability to write formal complaint responses about complex issues in plain English.  

• Experience of influencing, persuading and negotiating to achieve positive outcomes.  

• Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.  

 
 
This is a contract role, and you will need to have experience in a similar role in a Local Authority setting 
 
Please get in touch for more information. 
 
This is an agency post and Vitalis can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@vitalissocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.