Sheridan Maine are recruiting for an Senior Payroll to join there beautiful office based on the edge of coventry (near to birmingham airport) to administrator and manage a Nationwide client of the busienss.
The Payroll consutant will handle all payroll queries and administor end to end monthly payroll , the approach is to provide expert assistance to a sensitive client in a well establish and quality lead team.
Delivery Key responsibility:
- Works as the first point of contact for one of the businesses biggest and most sensitive accounts. :
- Handles and tracks incoming calls, e-mails, faxes
- Manages the escalation process
- Categorises and prioritizes queries, requests and issues
- Works as the first escalation level for prefered customers
- Responds to information or enquiry requests requiring a significant level of expertise:
- Responds to complex HR and labour legislation questions
- Analyses and solves client's questions, problems and / or requests efficiently and effectively
- Payroll & SAP expertise is essential
- Good analytical skills - to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
- Gathering information and problem solving - look at existing issues and interact with others to find adequate solutions
- Good communicator and customer oriented - to be able to identify and understand the customer's needs.
- Well organized and planned, schedules time effectively and uses efficient work methods and tools
- Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
- Teamwork - to be able to work with colleagues to achieve targets and objectives
- Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations
This is a fantastic location with prestigeous offices, there is an onsite gym and other benifits within the company.
Salary: £23,000 - £26,000 DOE Plus excellent benefits.
If this Payroll position sounds like you, then please forward your CV to GByfield@SheridanMaineMidlands.co