£21.60 Per Hour
Full Time
Contract
Oxford, Oxfordshire
Social Care
Posted 2 hours ago
Expires In 29 Days
Job Description
Specialist Customer Service Officer, Oxfordshire
Pay rate - £21.60 per hour
The Specialist Customer Service Officer role at Contact Oxfordshire is the first point of contact for adult social care enquiries, engaging with the public and partner agencies such as medical professionals, the police, and the fire and rescue service. The post holder will handle sensitive and complex information, including emergency service reports, safeguarding referrals, and assessments for disability aids. They will also complete bed leaver reviews and provide signposting to other Oxfordshire services as part of the Oxfordshire Way. The role requires navigating multiple health and social care systems to ensure accurate service delivery. Strong communication skills are essential, with the ability to explain complex information clearly and confidently across a range of channels including phone, email, web, and face-to-face. The officer must act with patience and professionalism in challenging or emotionally charged situations, supporting distressed or vulnerable customers while maintaining resilience and safeguarding expertise.
This is an agency post, and Pertemps can offer you:
Not looking right now? We also offer generous referral bonuses so please pass on to a colleague or friend who may be!
Please contact Helen on 07901286967 or email helen.omara@pprsocialcare.co.uk
Pay rate - £21.60 per hour
The Specialist Customer Service Officer role at Contact Oxfordshire is the first point of contact for adult social care enquiries, engaging with the public and partner agencies such as medical professionals, the police, and the fire and rescue service. The post holder will handle sensitive and complex information, including emergency service reports, safeguarding referrals, and assessments for disability aids. They will also complete bed leaver reviews and provide signposting to other Oxfordshire services as part of the Oxfordshire Way. The role requires navigating multiple health and social care systems to ensure accurate service delivery. Strong communication skills are essential, with the ability to explain complex information clearly and confidently across a range of channels including phone, email, web, and face-to-face. The officer must act with patience and professionalism in challenging or emotionally charged situations, supporting distressed or vulnerable customers while maintaining resilience and safeguarding expertise.
This is an agency post, and Pertemps can offer you:
- A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
- An easy registration process (all done online)
- Referral schemes and incentives
- Ongoing compliance managed for you
- Prompt and reliable payroll and lots more.
Not looking right now? We also offer generous referral bonuses so please pass on to a colleague or friend who may be!
Please contact Helen on 07901286967 or email helen.omara@pprsocialcare.co.uk