Customer Agent
RQ1628368

£12.84 - £16.61 Per Hour

Full Time

Contract

Carmarthenshire, Carmarthenshire

Customer Service And Call Centre

Posted 8 hours ago

Expires In 29 Days

Job Description

Job Advert: Customer Agent
Location: Carmarthenshire
Employment Type: Temporary
Number of Positions: 1
Start Date: 3 November 2025
Duration: 12 Weeks (until 31 January 2026)
Hours: 37 hours per week (Monday to Friday, 08:30 - 18:00, flexible with home working)
Salary: Competitive PAYE: £12.84+ per hour | Umbrella: £16.061

Are you enthusiastic, energetic, and eager to help? NRW People is excited to offer a dynamic temporary Customer Agent role with Carmarthenshire County Council. Starting 3 November 2025, this 12-week position offers a chance to be the first point of contact for residents, delivering top-notch customer service in a varied and flexible role.

What You’ll Do:
  • Handle a wide range of enquiries via phone and online, including service requests, appointments, application advice, and form assistance.
  • Resolve 80% of contacts at first point, acting as a customer advocate with courteous, efficient, and bilingual support.
  • Manage social media responses, utilise IT systems, and support administrative tasks, with some home working and occasional office visits.
  • Make decisions on service eligibility, assist with debt recovery, and collaborate with teams to boost satisfaction.
What We’re Looking For:
  • A self-motivated individual with a polite and helpful nature
  • Ability to work 37 hours/week (08:30 - 18:00) in a hybrid setting, adapting to diverse enquiries.
  • Candidates must reside within a reasonable commuting distance to Carmarthenshire office locations.
Essential Requirements:
  • Eligibility to work in the UK.
  • Up-to-date CV (to be submitted with application).
  • Criminal Convictions Declaration (to be submitted with application).
  • Confidentiality Agreement (to be submitted with application).
Why Join Us?
This role offers a rewarding opportunity to support the community, with competitive pay and a flexible hybrid work pattern. Based in Carmarthenshire, you’ll join a supportive team and make every day different!

How to Apply:
Ready to assist Carmarthenshire residents? Submit your CV, Criminal Convictions Declaration, and Confidentiality Agreement to NRW People today! Contact us at 01443 230222 or visit https://www.nrwpeople.co.uk/nrw-people/ for more details. Don’t miss this opportunity to join a dedicated team – apply now!

NRW People - Connecting Talent With Opportunity

Josh Brunsdon

josh.brunsdon@networkrecruitmentwales.co.uk

01443 230222

Division V74

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