Job Advert: Customer Agent
Location: Carmarthenshire
Employment Type: Temporary
Number of Positions: 1
Start Date: 3 November 2025
Duration: 12 Weeks (until 31 January 2026)
Hours: 37 hours per week (Monday to Friday, 08:30 - 18:00, flexible with home working)
Salary: Competitive PAYE: £12.84+ per hour | Umbrella: £16.061
Are you enthusiastic, energetic, and eager to help? NRW People is excited to offer a dynamic temporary Customer Agent role with Carmarthenshire County Council. Starting 3 November 2025, this 12-week position offers a chance to be the first point of contact for residents, delivering top-notch customer service in a varied and flexible role.
What You’ll Do:
- Handle a wide range of enquiries via phone and online, including service requests, appointments, application advice, and form assistance.
- Resolve 80% of contacts at first point, acting as a customer advocate with courteous, efficient, and bilingual support.
- Manage social media responses, utilise IT systems, and support administrative tasks, with some home working and occasional office visits.
- Make decisions on service eligibility, assist with debt recovery, and collaborate with teams to boost satisfaction.
What We’re Looking For:
- A self-motivated individual with a polite and helpful nature
- Ability to work 37 hours/week (08:30 - 18:00) in a hybrid setting, adapting to diverse enquiries.
- Candidates must reside within a reasonable commuting distance to Carmarthenshire office locations.
Essential Requirements:
- Eligibility to work in the UK.
- Up-to-date CV (to be submitted with application).
- Criminal Convictions Declaration (to be submitted with application).
- Confidentiality Agreement (to be submitted with application).
Why Join Us?
This role offers a rewarding opportunity to support the community, with competitive pay and a flexible hybrid work pattern. Based in Carmarthenshire, you’ll join a supportive team and make every day different!
How to Apply:
Ready to assist Carmarthenshire residents? Submit your CV, Criminal Convictions Declaration, and Confidentiality Agreement to NRW People today! Contact us at 01443 230222 or visit
https://www.nrwpeople.co.uk/nrw-people/ for more details. Don’t miss this opportunity to join a dedicated team – apply now!
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