Client Affairs Officer (Temp: London)

A reputable London Local Authority is seeking an experienced Client Affairs Officer to join its Adult Social Care Finance team.
This is a rewarding opportunity to support vulnerable adults by managing statutory financial affairs, ensuring clients receive the financial support and protection they are entitled to.

Rate: £22.86 per hour PAYE (£29.21 per hour Umbrella)
Location: Greater London 
Contract: Interim Contract 
Working Pattern: Hybrid Working | 2 Day/ Also when required

The successful candidate will oversee a varied caseload involving appointeeship, deputyship, property protection, estate administration, and Council funeral arrangements, while working closely with Adult Social Care professionals, external organisations, and family members.

Key Responsibilities

• Manage a caseload of Appointeeship, Deputyship, Property Protection, Estate and Funeral cases.
• Act as the Council's representative for vulnerable adults requiring financial management and statutory support.
• Submit and manage Appointeeship applications with the Department for Work and Pensions (DWP).
• Ensure clients receive all eligible benefits and financial entitlements.
• Administer and reconcile client bank accounts and personal financial records.
• Process invoices, payments, petty cash, and financial transactions in accordance with Council policies.
• Liaise with banks, solicitors, estate agents, the Court of Protection, the Public Trustee, and other external agencies.
• Arrange property protection, secure client belongings, and coordinate storage where required.
• Support the sale of client property where authorised by the Court of Protection.
• Administer deceased estates in accordance with the Care Act and Council procedures.
• Arrange Council funerals, ensuring services are delivered sensitively while respecting cultural, religious, and personal wishes.
• Attend multi-disciplinary meetings, case conferences, and professional meetings to represent the Client Affairs service.
• Maintain accurate financial records, prepare reports, and ensure compliance with legislation and internal financial controls.
• Deliver a professional, compassionate, and customer-focused service to vulnerable adults and their families.

Essential Experience

• Previous experience within Client Affairs, Adult Social Care Finance, Appointeeship, Deputyship, Court of Protection, Welfare Benefits, Financial Assessment, or a similar role.
• Experience managing vulnerable adults' finances and maintaining confidential financial records.
• Good understanding of Adult Social Care legislation, DWP benefits, Appointeeship, Deputyship, or Court of Protection processes.
• Experience reconciling accounts, processing payments, and administering financial records.
• Excellent communication skills with the ability to work sensitively with vulnerable adults, families, and professionals.
• Strong organisational skills with experience managing a varied caseload.
• Experience using Microsoft Office applications and financial or case management systems.
• Ability to prioritise workloads and work independently while contributing effectively within a team.

Desirable Experience

• Experience working within a Local Authority or Adult Social Care environment.
• Knowledge of the Care Act, Mental Capacity Act, Court of Protection, and DWP Appointeeship processes.
• Experience administering estates, property protection, or Council funerals.
• Knowledge of Adult Social Care charging policies and welfare benefits.

Apply Now

If you have experience as a Client Affairs Officer, Deputyship Officer, Appointeeship Officer, Adult Social Care Finance Officer, Financial Assessment Officer, Welfare Benefits Officer, Court of Protection Officer, Client Finance Officer, or Financial Case Officer, we'd love to hear from you.

Apply today for the Client Affairs Officer role.