Complaint Handler

£30,000 Per Annum

Full Time


Manchester, Greater Manchester

Customer Service And Call Centre

Posted 11 days ago

Expires In 17 Days

Job Description

We are proud to be working with an award-winning company based in the heart of Manchester, who are currently looking to expand their team with 2 Complaints Handlers.

*** This is an immediate start contract postition for 6 months and will be hybrid based out of the Manchester Ciry Centre Office, with a WFH option for 2 days per week ***

The overall purpose of the role is to provide knowledgeable, accurate and efficient service for customersby delivering an excellent complaint handling service across all channels, and to act as a senior point of contact for all  escalated and complex queries.  

Key Responsibilities:
  • Friendly and professional resolution service in line with regulations whilst providing excellent customer service
  • Produce high quality detailed letters and make sound decisions on outcomes and compensation
  • Keep customer updated at all times
  • Maintain customer records and update account information

Skills and Experience:
  • Experience of working in a complaints role previously is essential for all applicants for this opportunity 
  • Understanding of a regulated environment 
  • Be able to demonstrate a clear understanding of regulations regarding FCA Complaint handling and role of the Financial Ombudsman

Personal Attributes:
  • Clear communicator
  • Strong Team Player
  • Driven by customer service and resolving disputes

If you are available to start immediately and have experience in a complaint handler role then please click apply and submit your CV for immediate review, 

Best of Luck with your application, 

Anna Green

0161 676 4879

Division v20

The Talent Crowd Manchester

ABC Building

21-23 Quay Street


Greater Manchester

M3 4AE

0161 676 4879

View Branch Details
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