We are proud to be working with an award-winning company based in the heart of Manchester, who are currently looking to expand their team with 2 Complaints Handlers.
*** This is an immediate start contract postition for 6 months and will be hybrid based out of the Manchester Ciry Centre Office, with a WFH option for 2 days per week ***The overall purpose of the role is to provide knowledgeable, accurate and efficient service for customersby delivering an excellent complaint handling service across all channels, and to act as a senior point of contact for all escalated and complex queries.
Key Responsibilities:
- Friendly and professional resolution service in line with regulations whilst providing excellent customer service
- Produce high quality detailed letters and make sound decisions on outcomes and compensation
- Keep customer updated at all times
- Maintain customer records and update account information
Skills and Experience:
- Experience of working in a complaints role previously is essential for all applicants for this opportunity
- Understanding of a regulated environment
- Be able to demonstrate a clear understanding of regulations regarding FCA Complaint handling and role of the Financial Ombudsman
Personal Attributes:
- Clear communicator
- Strong Team Player
- Driven by customer service and resolving disputes
If you are available to start immediately and have experience in a complaint handler role then please click apply and submit your CV for immediate review,
Best of Luck with your application,