£65,000 - £75,000 Per Annum
Full Time
Permanent
Hamm,
Engineering And Technical
Posted 5 hours ago
Expires In 29 Days
Job Description
We are exclusively working with LiuGong Europe who are growing rapidly and we’re looking for a highly organized and experienced Aftersales Manager to lead our aftersales service operations in Germany. This position plays a critical role in maintaining customer satisfaction, developing dealer service capabilities, and supporting field operations.
Your Responsibilities
- Manage and improve the after-sales service strategy in Germany
- Provide technical support and guidance to dealers and field service technicians
- Monitor and improve service KPIs, such as response time, resolution rate, and uptime
- Train dealer service teams on diagnostics, repairs, and LiuGong systems
- Coordinate warranty processes, claim approvals, and follow-up resolutions
- Work closely with the European Parts, Product Support, and Technical teams
- Visit dealers and key accounts to assess service quality and provide hands-on support
- Drive continuous improvement in customer satisfaction and service efficiency
Your Profile
- Proven experience & track record in service management or technical support, ideally in construction equipment, heavy machinery, or automotive
- Strong understanding of hydraulics, electronics, and diagnostics systems
- Background with OEMs or major service providers (e.g., Caterpillar, Komatsu, Doosan, Volvo CE, JCB, etc.)
- Fluent in German, with solid English
- Proactive, detail-oriented, and customer-focused
- Willingness to travel regularly across Germany and occasionally to HQ (Hamburg)
What We Offer
- Competitive gross salary: €65,000 – €75,000, depending on experience
- Performance-based annual bonus
- Company vehicle (with fuel card)
- Laptop, phone, and tools provided
- Full expense coverage for business travel
- Health insurance and pension support (German social package)
- Training opportunities and growth in a global business
Beth Jones
beth.jones@elitecn.co.uk
01902 291791
Division V52
Elite Consultancy Network Birmingham
Westbourne Manor
17 Westbourne Road
Edgbaston
Birmingham
West Midlands
B15 3TR
0121 450 5000
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