Technical and Aftermarket Manager

Product Support Specialist – Oslo, Norway - Heavy Plant & Earthmoving Machinery
LiuGong, a Global Manufacturer specialising in Heavy Plant machinery, are looking for a passionate and experienced Product Support Specialist to build and maintain relationships throughout the region.
 
Role: Product Support Specialist
Area: Oslo, Norway with travel throughout Scandinavia
Salary: 815,000 NOK + bonus + benefits
 
The requirements of the Product Support Specialist will be:

• Conduct field visits to support dealers during service peaks, new product launches, and escalated customer issues.
• Provide technical support for dealers both remotely (phone/email) and on-site.
• Oversee diagnostics, repairs, and warranty claim processes to ensure OEM compliance.

• Manage warranty claims end-to-end, including review, approval, and cost recovery.
• Perform root-cause analysis on recurring issues to reduce failure rates and improve product reliability.

• Build strong dealer relationships, ensuring compliance with OEM standards and supporting business growth.

 
The ideal candidate for Product Support Specialist will have:

• Experience within the Construction Machinery sector (excavators, wheel loaders, skid steers).
• Strong knowledge of vehicle/machinery systems, diagnostics, and repair processes.
• Fluency in Norwegian and English (written and spoken) required.
• Ability to use service data and KPIs to drive improvements.
• Strong organisational skills to manage multiple priorities and field activities.
• Willingness to travel extensively across Scandinavia, including overnight stays.

 
Apply online or call 0121 726 6590 for a confidential discussion / beth.jones@elitecn.co.uk
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations.