Temporary Accommodation Officer

Role Purpose 

Responsible for the day to day allocation and management of Temporary Accommodation, and to provide support and advice to residents to assist them to move on from temporary accommodation.  To ensure compliance with legislative and defined standards, contractual arrangements and service objectives.The post-holder will be required to undertake responsibilities across Temporary Accommodation Placements and Temporary Accommodation Management as directed.  Temporary accommodation includes accommodation provided pursuant to Part 7 of the Housing Act 1996, and any other temporary accommodation provision outside of this Act, including temporary accommodation provided for other services.



Responsiblities 

• Deliver a proactive service to all residents focusing on resident engagement to ensure compliance with licence agreements so that appropriate occupancy and high standards are maintained, relationships with the landlords and agents are developed and customer service and access is optimised.
• Undertake front-line duties with respect to placements, transfers, move-on and management of temporary accommodation as required.  To participate in front-line duties and processes as appropriate to the grade to support the overall aims of the service, including prevention of homelessness and maximisation of revenue collection.
• Responsible for dealing with all complaints, emergencies, tenancy and Anti Social Behaviour issues taking prompt and remedial effective action and enforcement and/or instigating legal instruction as necessary; providing advice and support as required
• To promote and develop initiatives to improve the quality of services to residents and to ensure “value for money” in all aspects of temporary accommodation management implementing systems to ensure and measure resident satisfaction.
• Oversee the day to day relationships with TA providers and closely manage and monitor the contractual arrangements and their performance ensuring prompt and appropriate actions are taken to address non compliance with contractual management arrangements and to improve performance.

Requirements 

• To have and maintain a thorough and up to date knowledge of homelessness legislation, case law and best practice, as it applies to temporary accommodation and basic understanding of private sector tenant and landlord legislation.
• Experience working with councils or housing associations 
• Experience of dealing with a diverse and vulnerable clientele in housing/homeless related environment.
• Experience of contract/performance  monitoring, understanding how to make these deliver for the organisation and actions to take should they not.

Contract 

• Initial 3 month contract
• PAYE via Umbrella 
• Monday to Friday 9am to 5pm full time position 

If you are interested in this position and meet the requirements APPLY NOW! or ask for DAMI on +44(0) 208 138 4125