Job Description

Role Purpose

To provide a tailored, resident-focused housing management service within a designated neighbourhood. This will include:

providing effective tenancy management and enforcing tenancy conditions;
ensuring that tenants and leaseholders are involved in the design and implementation of estate management services to meet individual and neighbourhood requirements;
pro-actively liaising with other housing divisions, as well as undertaking joint working across the housing service, and engaging with external partners to deliver effective services.

Responsibilities

To ensure that tenants understand their rights and responsibilities under the tenancy agreement and that all tenancy conditions are adhered to.
To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments and referring complex cases to the Area Housing Manager.
To investigate and manage all reported and recorded incidents of low level antisocial behaviour in a timely manner and in accordance with service standards, legislation and the Antisocial Behaviour Policy and Procedure. Ensure that early intervention and enforcement measures are implemented to minimise the risk to the victim or perpetrator
To be responsible for carrying out initial tenancy visits to new tenants’ homes to ensure that they are satisfied with the service and understand the terms of their tenancy. To arrange a follow up meeting to ensure that any issues that arose are dealt with including rent and housing benefit repairs and any other tenancy issues or problems within the home.
To carry out regular tenancy audits, use business intelligence to detect unlawful subletting, and work with internal departments where information sharing protocols are in place to protect public asserts.

Contract

Requirements

Proven housing experience in the social housing sector
Experience of leasehold and tenancy management
Experience of engaging with residents through regular estate inspections
Experience of taking action against breach of tenancy, including removal of squatters
Experience of customer service; in dealing with people on the telephone and in person.

If you are interested in the position AND meet the requirements, APPLY NOW!

Housing Officer

Job Description