Job Description

Responsibilities

To ensure the maximum recovery of all service charge income, including the recovery of debts and arrears, in accordance with Enfield Council procedures.
Submit cases to HMCS for on line Judgement and monitor progress accordingly.
Determine which cases should be submitted for enforcement action, using appropriate legal processes. Liaise with legal representatives and attend court as necessary.
Provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.
Deal with leaseholder enquiries regarding outstanding debts and through liaison with other departments ensure all debts are recoverable.
Provide a full dispute resolution Service taking ownership of the end to end process and taking full responsibility for liaising with other Teams to secure information and work with leaseholders to resolve the issues and maximise income in relation to charges and debts.
Administer suspense account, identify and reallocate payments accordingly, assist in reconciliation of service charges accounts as necessary. Request refunds from Leaseholder accounts as necessary.

Requirements

Experience of managing leasehold property in public sector
Knowledge of Leasehold law as it relates to Right to Buy leaseholders
Experience of referring debts to Court through On – Line Money Judgment.
Knowledge of service charge and Major Works recoveries
High level of numeracy to calculate service charges
Experience of dealing with the public and giving clear and unambiguous advice on complex issues.

Contract

If you are interested in this position AND meet the requirements,

Income Collection and Dispute Resolution Officer

Job Description