£22 Per Hour
Full Time
Temporary
North London, Greater London
Public Sector And Council
Posted 19 hours ago
Expires In 28 Days
Job Description
Location: North London
Contract: 3 to 6 months ongoing contract, Full-time, 35 hours min per week
Working Pattern: Hybrid (3 days WFH, 2 days in office after training)
£22.01 per hour umbrella
About the Role
We are recruiting a Housing Resolution Officer to join a busy Customer Service Call Centre. This role is at the front line of supporting residents, answering a wide range of council-wide enquiries over the phone, with a particular focus on housing and repairs.
This is a fast-paced environment where positivity, professionalism, and strong customer service skills are essential.
Key Responsibilities
- Handle inbound calls from residents, resolving housing and council-wide enquiries.
- Provide high-quality customer service, ensuring every call is dealt with efficiently and professionally.
- Work to performance and quality standards in a busy call centre environment.
- Use housing systems (Northgate knowledge preferred but not essential).
- Accurately log calls and update case management systems.
- Promote a positive and proactive attitude in all resident interactions.
- Previous experience working in a call centre or customer service environment.
- Strong communication and customer service skills.
- Experience in housing repairs enquiries is highly desirable.
- Knowledge of Northgate Housing System preferred (or experience using similar housing systems).
- Ability to work in a fast-paced office environment, meeting KPIs and service targets.
- Comprehensive 2-week training programme (classroom-based and shadowing, both in office and at home).
- Flexible hybrid model after training: 3 days working from home, 2 days in office.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
27 Clements Lane
Greater London
EC4N 7AE
0208 1384125
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