Operations Manager β Homeless Prevention π
Location: North West London (Hybrid working available)
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Contract: 3 to 6 Month Ongoing Contract
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Hours: Monday to Friday, 9am β 5pm
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Pay Rate: Β£415 p/d via umbrella
About the Role: We are seeking an experienced and dynamic
Operations Manager to lead the
Homeless Prevention and Housing Allocations Teams for a Local Authority in North London. This is a key leadership role responsible for delivering proactive housing advice, homelessness prevention, and statutory housing assessments to residents in need.
Youβll manage the delivery of housing allocation and re-housing services, maintain the housing register and transfer lists, and ensure the service remains responsive and resident-focused, within the available resources.
This is a fantastic opportunity to join a forward-thinking service dedicated to continuous improvement, team development, and putting residents first.
Key Responsibilities:- Lead and manage the Homeless Prevention and Housing Allocations Teams.
- Deliver a responsive, accurate, and efficient housing advice and homelessness prevention service.
- Ensure effective management of housing allocation services, including the housing register and transfer list.
- Embed council policies and strategic objectives into daily team operations.
- Drive performance improvements, tackle underperformance, and promote a modern, customer-focused service.
- Maintain transparent and consistent decision-making through housing access panels.
- Support joint working with other council departments, including social care.
Experience Required:- Proven experience managing demand-led, frontline housing or support services.
- Strong background in complex casework and the use of case management systems.
- Track record of service improvement and change management in a housing or similar public sector environment.
- Experience in managing multi-disciplinary projects with external partners.
- Competent in managing complex budgets effectively.
Key Skills & Knowledge:- Strong understanding of housing and homelessness legislation, policy, and best practice.
- Ability to translate complex policy and legislation into local procedures.
- Excellent people management skills with the ability to build high-performing teams.
- Collaborative working skills across departments, particularly with social care teams.
- Demonstrated expertise in service innovation and performance management.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.Β