£31.66 Per Hour
Full Time
Temporary
West London, Greater London
Public Sector And Council
Posted 7 hours ago
Expires In 29 Days
Job Description
West London
Mon to Fri 9am to 5pm (hybrid position)
3 to 6 month ongoing contract
£31.66 p/hr umbrella
About the Role:
We’re seeking an experienced Senior Allocations Officer to lead on the effective management of our housing allocations service. You’ll play a key role in ensuring that housing is allocated fairly and efficiently, in line with legislation, policy, and organisational priorities. Working closely with colleagues, partners, and applicants, you’ll help deliver a service that balances demand with available housing while maintaining a customer-first approach.
What You’ll Be Doing
- Overseeing and managing the allocations process to ensure compliance with housing legislation and policies.
- Assessing housing applications and making decisions on eligibility, priority, and offers.
- Leading on complex allocation cases and supporting junior staff with advice and guidance.
- Liaising with internal teams, local authorities, and external agencies to maximise housing opportunities.
- Monitoring performance, producing reports, and identifying areas for service improvement.
- Handling customer enquiries and resolving complaints effectively and professionally.
- Supporting the development and training of team members.
- Strong knowledge of housing legislation, allocations policies, and social housing practices.
- Proven experience in housing allocations or lettings, ideally within a local authority or housing association.
- Excellent communication and negotiation skills with the ability to handle sensitive cases.
- Experience supervising or mentoring colleagues in a housing environment.
- Good IT skills, with the ability to use housing management and case management systems.
- A customer-focused attitude and commitment to equality, diversity, and inclusion.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
27 Clements Lane
Greater London
EC4N 7AE
0208 1384125
Recommended Jobs
Senior Allocations & Lettings Officer
Red Personnel
£25 Per Hour
West Central London, Greater London
Temporary
Posted 5 days ago
Ref 176SALO
£24.35 Per Hour
Central London, Greater London
Temporary
Posted 5 days ago
Ref 775111255
£23.94 Per Hour
Westminster, Greater London
Contract
Posted 21 days ago
Ref GL-55