£31.66 Per Hour
Full Time
Temporary
West London, Greater London
Public Sector And Council
Posted 10 hours ago
Expires In 29 Days
Job Description
West London
Mon to Fri 9am to 5pm (hybrid position)
3 to 6 month ongoing contract
£31.66 p/hr umbrella
About the Role:
We’re seeking an experienced Senior Allocations Officer to lead on the effective management of our housing allocations service. You’ll play a key role in ensuring that housing is allocated fairly and efficiently, in line with legislation, policy, and organisational priorities. Working closely with colleagues, partners, and applicants, you’ll help deliver a service that balances demand with available housing while maintaining a customer-first approach.
What You’ll Be Doing
- Overseeing and managing the allocations process to ensure compliance with housing legislation and policies.
- Assessing housing applications and making decisions on eligibility, priority, and offers.
- Leading on complex allocation cases and supporting junior staff with advice and guidance.
- Liaising with internal teams, local authorities, and external agencies to maximise housing opportunities.
- Monitoring performance, producing reports, and identifying areas for service improvement.
- Handling customer enquiries and resolving complaints effectively and professionally.
- Supporting the development and training of team members.
- Strong knowledge of housing legislation, allocations policies, and social housing practices.
- Proven experience in housing allocations or lettings, ideally within a local authority or housing association.
- Excellent communication and negotiation skills with the ability to handle sensitive cases.
- Experience supervising or mentoring colleagues in a housing environment.
- Good IT skills, with the ability to use housing management and case management systems.
- A customer-focused attitude and commitment to equality, diversity, and inclusion.
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
27 Clements Lane
Greater London
EC4N 7AE
0208 1384125
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