£49.91 Per Hour
Full Time
Temporary
Remote work,
Public Sector And Council
Posted 23 hours ago
Expires In 28 Days
Job Description
Contract: 3 to 6 month ongoing contract
Hours: Mon to Fri 9am to 5pm (remote)
About the Role
We are seeking a dedicated and professional SEND Complaints Officer to join our team. You will play a key role in ensuring that complaints relating to Special Educational Needs and Disabilities (SEND) provision are handled with fairness, transparency, and care.
In this role, you will:
- Receive, log, and track complaints relating to SEND provision.
- Investigate complaints thoroughly and impartially, liaising with schools, professionals, and service providers as required.
- Ensure compliance with statutory requirements, including the SEND Code of Practice.
- Communicate investigation outcomes clearly, accurately, and sensitively to complainants.
- Contribute to improving services by identifying themes, trends, and areas for learning.
We are looking for someone who can demonstrate:
- Strong communication and interpersonal skills, with the ability to handle sensitive issues with empathy.
- Excellent organisational and investigative skills, with attention to detail.
- A good understanding of SEND legislation and statutory guidance.
- The ability to remain impartial and manage challenging conversations professionally.
- Experience of complaints handling or casework within education, health, or social care (essential).
PLEASE NOTE: All applications are monitored and shortlisted candidates will be contacted via phone call or email.
Damilola Alabede
Damilola.alabede@voxconsultants.com
02081384125
Division V85
Vox Network Consultants London
27 Clements Lane
Greater London
EC4N 7AE
0208 1384125
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