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Frequently Asked Questions:

  • How many Brand Advocate jobs are available on Pertemps?

    There are 2 Brand Advocate jobs available on Pertemps right now.

  • What does a Brand Advocate do?

    Call and contact centre occupants receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.

    Tasks required include:

    • Answers incoming telephone calls from existing or prospective customers.
    • Interviews caller to establish the nature of any complaint or the requirements of the client.
    • Informs existing and potential customers on any immediate action to be taken, and refers the matter to a more senior member of staff if necessary.
    • Advises on services available and sells additional products or services.
    • Maintains details of calls received, the action taken as a result of a call and updates customer database as required.
    • Arranges for field staff to visit the caller if further assistance is required.
  • What are the entry requirements for a Brand Advocate?

    There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.