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Frequently Asked Questions:

• How many Call Centre Adviser jobs are available on Pertemps?

  There are 40 Call Centre Adviser jobs available on Pertemps right now.

• What does a Call Centre Adviser do?

  A Call Centre Adviser, also known as a Call Centre Advisor or Customer Service Adviser, is a frontline professional responsible for providing assistance, information, and support to customers through various communication channels, such as phone calls, emails, or online chat.

  Tasks required include:

  • Address and resolve customer concerns, complaints, or issues with a focus on customer satisfaction..
  • Assist customers with order placement, tracking, and processing, ensuring a seamless transaction experience..
  • Engage with customers through various communication channels, including phone calls, emails, and online chat..
  • Focus on ensuring a positive customer experience and achieving high levels of customer satisfaction..
  • Follow company policies, procedures, and service standards in delivering customer service..
  • Identify opportunities to up-sell or cross-sell additional products or services based on customer needs..
  • Record and maintain accurate documentation of customer interactions, inquiries, and resolutions..
  • Respond to customer inquiries, providing accurate and helpful information on products, services, or company policies..
  • Stay informed about products or services to effectively assist customers and answer their questions..
  • Use critical thinking and problem-solving skills to handle complex customer issues or escalations..

• What are the entry requirements for a Call Centre Adviser?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.