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Frequently Asked Questions:

• How many Call Centre Operative jobs are available on Pertemps?

  There are 41 Call Centre Operative jobs available on Pertemps right now.

• What does a Call Centre Operative do?

  A Call Centre Operative, also known as a Customer Service Operative or Call Centre Representative, is a professional responsible for handling various tasks within a call centre environment. This role involves managing incoming and outgoing customer communications, providing support, and ensuring efficient call centre operations.

  Tasks required include:

  • Handle incoming calls from customers seeking assistance or information and make outbound calls for follow-ups or surveys..
  • Provide support to customers by addressing inquiries, resolving issues, and guiding them through processes..
  • Enter and update customer information in databases or CRM systems accurately..
  • Adhere to predefined call scripts or guidelines to maintain consistency in communication..
  • Engage with customers through various communication channels, including phone calls, emails, and online chat..
  • Record and maintain detailed documentation of customer interactions, issues, and resolutions..
  • Use problem-solving skills to address customer concerns and find appropriate solutions..
  • Acquire and maintain knowledge of products or services to assist customers effectively..
  • Collaborate with team members and other departments to ensure smooth operations and information sharing..
  • Focus on delivering high levels of customer satisfaction through positive interactions and effective problem resolution..

• What are the entry requirements for a Call Centre Operative?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.