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Frequently Asked Questions:

• How many Call Handler jobs are available on Pertemps?

  There are 45 Call Handler jobs available on Pertemps right now.

• What does a Call Handler do?

  A Call Handler, also known as a Contact Centre Handler or Customer Service Representative, is a professional responsible for managing incoming calls and providing assistance, information, or support to callers. This role is common in various industries, including customer service centres, emergency services, and helplines.

  Tasks required include:

  • Address and resolve customer issues, escalating complex problems to appropriate channels if necessary..
  • Adhere to predefined call scripts or guidelines to maintain consistency and ensure accurate information delivery..
  • Engage with callers through various communication channels, such as phone calls, emails, and online chat..
  • Enter and update customer information, inquiries, and resolutions in databases or customer management systems..
  • Focus on delivering a positive customer experience and achieving high levels of customer satisfaction..
  • In emergency services or helpline roles, assess and prioritize calls, coordinating responses as needed..
  • Provide information, assistance, or guidance to callers based on their inquiries or concerns..
  • Receive and answer incoming calls promptly and professionally..
  • Record accurate and detailed notes of each call, ensuring proper documentation of interactions..
  • Remain calm and composed, especially in high-stress situations, to provide effective assistance..

• What are the entry requirements for a Call Handler?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.