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Frequently Asked Questions:

• How many Collections Associate jobs are available on Pertemps?

  There are 4 Collections Associate jobs available on Pertemps right now.

• What does a Collections Associate do?

  A Collections Associate in a call centre, also known as a Collections Call Centre Agent, is a professional responsible for managing overdue payments, contacting debtors, and negotiating repayment solutions. This role involves working within a call centre environment to communicate with individuals or businesses to collect outstanding debts.

  Tasks required include:

  • Make outbound calls to debtors to discuss overdue payments and facilitate resolution..
  • Negotiate payment plans, settlements, or alternative arrangements with debtors based on their financial situation..
  • Engage with debtors professionally and empathetically, addressing their concerns and providing information about outstanding balances..
  • Maintain accurate and detailed records of all communications, agreements, and debtor information..
  • Ensure compliance with legal regulations, company policies, and industry standards related to debt collection practices..
  • Process payments, update account information, and provide receipts as needed..
  • Utilize skip tracing techniques to locate and contact debtors with outdated or hard-to-find contact information..
  • Prepare regular reports on collection activities, providing updates on progress and outcomes..
  • Use effective customer service skills to maintain a positive and professional demeanor during interactions..
  • Collaborate with team members, supervisors, and other departments to share insights and improve collection strategies..

• What are the entry requirements for a Collections Associate?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.