Find a Job

How many Collections Associate jobs are available on Pertemps?

There are 4 Collections Associate jobs available on Pertemps right now.

What does a Collections Associate do?

A Collections Associate in a call centre, also known as a Collections Call Centre Agent, is a professional responsible for managing overdue payments, contacting debtors, and negotiating repayment solutions. This role involves working within a call centre environment to communicate with individuals or businesses to collect outstanding debts.

Tasks required include:

• Make outbound calls to debtors to discuss overdue payments and facilitate resolution..
• Negotiate payment plans, settlements, or alternative arrangements with debtors based on their financial situation..
• Engage with debtors professionally and empathetically, addressing their concerns and providing information about outstanding balances..
• Maintain accurate and detailed records of all communications, agreements, and debtor information..
• Ensure compliance with legal regulations, company policies, and industry standards related to debt collection practices..
• Process payments, update account information, and provide receipts as needed..
• Utilize skip tracing techniques to locate and contact debtors with outdated or hard-to-find contact information..
• Prepare regular reports on collection activities, providing updates on progress and outcomes..
• Use effective customer service skills to maintain a positive and professional demeanor during interactions..
• Collaborate with team members, supervisors, and other departments to share insights and improve collection strategies..

What are the entry requirements for a Collections Associate?

There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.