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Frequently Asked Questions:

• How many Contact Centre Agent jobs are available on Pertemps?

  There are 43 Contact Centre Agent jobs available on Pertemps right now.

• What does a Contact Centre Agent do?

  A Contact Centre Agent, also known as a Customer Service Representative or Contact Centre Representative, is a professional who interacts with customers and provides assistance, information, or support through various communication channels within a contact centre.

  Tasks required include:

  • Answer incoming calls from customers seeking assistance, information, or support..
  • Make outbound calls for follow-ups, surveys, or to provide updates as required..
  • Provide information, troubleshoot issues, and address customer inquiries with a focus on resolving concerns..
  • Engage with customers through various communication channels, including phone calls, emails, and online chat..
  • Enter and update customer information accurately in databases or customer relationship management (CRM) systems..
  • Adhere to predefined call scripts or guidelines to ensure consistency in communication and information delivery..
  • Use critical thinking and problem-solving skills to address complex customer issues or escalate when necessary..
  • Maintain accurate records of customer interactions, inquiries, and resolutions..
  • Acquire and maintain knowledge of products or services to assist customers effectively..
  • Focus on providing excellent customer service to enhance customer satisfaction and loyalty..

• What are the entry requirements for a Contact Centre Agent?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.