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Frequently Asked Questions:

• How many Customer Care Coordinator jobs are available on Pertemps?

  There are 60 Customer Care Coordinator jobs available on Pertemps right now.

• What does a Customer Care Coordinator do?

  A Customer Care Coordinator plays a key role in facilitating and optimizing customer care processes within an organization. This role involves coordinating customer service activities, ensuring timely responses to inquiries, and contributing to overall customer satisfaction.

  Tasks required include:

  • Coordinate customer care activities to ensure efficient and effective service delivery..
  • Respond to customer inquiries through various channels, including phone calls, emails, and chat..
  • Provide support to customer care representatives in addressing complex issues or escalated cases..
  • Maintain accurate records of customer interactions, issues, and resolutions..
  • Collaborate with cross-functional teams to streamline processes and improve customer service..
  • Monitor customer service metrics and key performance indicators (KPIs)..
  • Assist in the development and implementation of customer care strategies..
  • Analyse customer feedback and recommend improvements to enhance service quality..
  • Coordinate training sessions for customer care staff to enhance skills and knowledge..
  • Ensure compliance with company policies, procedures, and service standards..
  • This role requires strong organizational and communication skills, along with the ability to oversee and optimize customer care processes for improved customer satisfaction..

• What are the entry requirements for a Customer Care Coordinator?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.