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Frequently Asked Questions:

• How many Customer Liaison Clerk jobs are available on Pertemps?

  There are 60 Customer Liaison Clerk jobs available on Pertemps right now.

• What does a Customer Liaison Clerk do?

  A Customer Liaison Clerk serves as a primary point of contact between the company and its customers, ensuring effective communication, addressing inquiries, and facilitating positive interactions. This role involves maintaining customer relationships, resolving issues, and contributing to overall customer satisfaction.

  Tasks required include:

  • Interact with customers through various communication channels, including phone calls, emails, and in-person interactions..
  • Provide timely and accurate information, answering inquiries and offering assistance..
  • Identify and resolve customer concerns, complaints, or issues in a professional and efficient manner..
  • Collaborate with other departments to ensure prompt resolution and customer satisfaction..
  • Maintain clear and open communication with customers to ensure understanding and address any questions or concerns..
  • Use active listening skills to comprehend customer needs and provide appropriate solutions..
  • Record and maintain detailed notes of customer interactions, issues, and resolutions in the customer relationship management (CRM) system..
  • Ensure accurate and organized documentation for reference and reporting purposes..
  • Build and maintain positive relationships with customers, understanding their needs and preferences..
  • Anticipate and address potential issues to enhance overall customer satisfaction..
  • Collect customer feedback to understand their experiences and perceptions..
  • Convey feedback to relevant departments for continuous improvement..
  • Coordinate with internal teams to facilitate solutions to customer issues..
  • Ensure timely and effective resolution of customer inquiries and concerns..
  • Develop a comprehensive understanding of the company's products or services..
  • Provide information and guidance to customers on product usage and benefits..
  • Ensure compliance with company policies, procedures, and service standards..
  • Uphold ethical standards and maintain customer confidentiality..
  • Collaborate with colleagues and teams to share insights, best practices, and contribute to a positive working environment..
  • Participate in team meetings and training sessions..

• What are the entry requirements for a Customer Liaison Clerk?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.