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Frequently Asked Questions:

• How many Customer Service Advisor jobs are available on Pertemps?

  There are 55 Customer Service Advisor jobs available on Pertemps right now.

• What does a Customer Service Advisor do?

  A Customer Service Advisor serves as a frontline representative, interacting with customers to provide information, address inquiries, and ensure a positive customer experience. This role involves effective communication, problem-solving, and a commitment to meeting customer needs.

  Tasks required include:

  • Analyse customer problems and find practical solutions, aiming for a positive resolution..
  • Collaborate with other customer service advisors and teams to share knowledge and best practices..
  • Collaborate with other departments or teams to address customer issues when necessary..
  • Collaborate with other departments to ensure timely resolution and customer satisfaction..
  • Communicate clearly and effectively, ensuring that customers understand the information provided..
  • Develop a comprehensive understanding of the company's products or services to provide accurate and helpful information to customers..
  • Engage with customers through various channels, including phone calls, emails, chat, and in-person interactions..
  • Ensure accurate and organized documentation for reference and reporting purposes..
  • Ensure compliance with company policies, procedures, and service standards..
  • Gather and relay customer feedback to the relevant departments for continuous improvement efforts..
  • Identify and resolve customer concerns, complaints, or issues promptly and effectively..
  • Identify opportunities to cross-sell or up-sell products or services based on customer needs..
  • Identify patterns or trends in customer inquiries for proactive problem-solving..
  • Participate in team meetings and training sessions..
  • Provide additional information to customers about relevant offerings..
  • Provide information, answer inquiries, and offer assistance in a professional and friendly manner..
  • Record and maintain detailed notes of customer interactions, issues, and resolutions in the customer relationship management (CRM) system..
  • Stay informed about updates, promotions, and changes in products or services..
  • Uphold ethical standards and maintain customer confidentiality..
  • Use active listening skills to comprehend customer needs and concerns..

• What are the entry requirements for a Customer Service Advisor?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.