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Frequently Asked Questions:

• How many Customer Service Consultant jobs are available on Pertemps?

  There are 52 Customer Service Consultant jobs available on Pertemps right now.

• What does a Customer Service Consultant do?

  A Customer Service Consultant plays a pivotal role in delivering exceptional customer service by providing expert advice, resolving issues, and ensuring overall customer satisfaction. This role involves effective communication, problem-solving, and a deep understanding of the company's products or services.

  Tasks required include:

  • Interact with customers through various communication channels, offering expert guidance and assistance..
  • Provide in-depth information about the company's products or services to meet customer needs..
  • Analyze and resolve complex customer issues or inquiries in a timely and effective manner..
  • Document customer interactions and resolutions accurately in the customer relationship management (CRM) system..
  • Stay updated on product knowledge and industry trends to deliver informed and relevant support..
  • Collaborate with cross-functional teams to address customer concerns and ensure prompt solutions..
  • Gather customer feedback to identify areas for improvement and contribute to service enhancements..
  • Identify opportunities for upselling or cross-selling based on customer requirements..
  • Adhere to company policies, procedures, and service standards..
  • Collaborate with colleagues to share insights, best practices, and contribute to a positive team environment..

• What are the entry requirements for a Customer Service Consultant?

  There are no formal academic entry requirements, although many employers expect candidates to possess GCSEs/S grades. Training is typically provided on-the-job, supplemented by specialist short courses.